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FAQ
Please choose a category below and look for any questions you have. Alternatively, you could search for your questions by clicking on the magnifying glass icon.
If you don't find answers to your questions, please feel free to contact us.
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Do you have a showroom?Yes! Our showroom is located at 2950 Kennedy Rd, Scarborough, ON, M1V 1T1. You can find our detailed contact information on contact page.
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What are your showroom opening hours?Please find our opening hours on contactpage.
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How do I contact you if my question isn’t answered here?We are happy to answer any questions you have. We also welcome every customers' feedback and concerns. You can always reach us through the online chat or other contact options on contact page.
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Can I order online?We will provide online ordering feature very soon. Please subscribe at the bottom of the page, and we will send an update as soon as we have online ordering available.
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Can I order now and pick up my order in store?Yes! You can contact us to place an order and we will prepare your order in store for you to pick up.
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What is your return/exchange policy?We will accept a return/exchange of an unused (in its original condition and packaging) product within 14 days of delivering with original receipt of the item. Once we receive the returned item, we will then give a full refund. You will be responsible for the cost and risk of returning the products to us. Returned items must be delivered to us in original condition and packaging. Please allow 1-2 weeks for your return to be processed. Discounted items are not eligible for a return.
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